Frequently Asked Questions

Find answers to your questions, and feel free to share your suggestions with us.

Product Functionality

How does it work?


Our trademarked innovative design brings the world closer to a better tasting coffee in an instant. With years of research to perfect the science of coffee brewing, our invention only needs 8g of ground coffee to get the best results, no extra equipment needed. Simply pour hot water into your Barista Cup and add your blend of ground coffee, then add milk and sugar to taste. As the grounds release their flavours, they’ll sink through the coffee channel where they’ll stay trapped, and cease the brewing process, so that you are left with only the best part of the coffee. The ultra-fine mesh used in our products will stop any coffee grounds from ruining the texture, leaving you with a cup of deliciously smooth coffee. Single-Use Barista Cup Our double-walled, disposable paper cups are recyclable, simply follow the above instructions and pop the integrated filter lid on to enjoy coffee at its finest. Barista Spirit Our first release of reusable cups! The Barista Spirit is made from food-grade, BPA-free plastic and are also recyclable*, making it even easier to become eco-friendly in life. Just make sure that the coffee collector is correctly screwed on before following the procedures above, and that the lid is securely tightened to avoid spills. The Barista Spirit features a splash-proof lid, which also keeps your coffee warmer for longer. Please ensure that the coffee collector base is correctly screwed on before making your coffee and that the lid is securely tightened to avoid spills. *Clean product before recycling. Integrated filter lid may not be recyclable in certain areas, please check with your local/international council.




What can I use the products for?


Although we have our own brand of fresh ground coffee, The Barista Cup’s branded products can be used with any blend of ground coffee. Just had a Guatemalan arabica and fancy a Costa Rican? With our reusable range, it’s a dream come true. Check out below for some of the important features of each of our products. The Single-Use Cup Our disposable cup is for single use only, the perfect product to serve at events, or even within the office. Everyone can have the coffee blend they desire without affecting anyone else’s coffee. The Spirit Our plastic range, for those who have coffee flowing in their veins, and their spirit themselves! The Spirit is an excellent choice when you’re on your morning commute to college or work, as well as for your daily dose of coffee at your desk. Its splash-proof design makes a handy life-saver when you’re working on your last minute dissertation. The Spirit holds up to 350ml/12 fl oz of luscious coffee and comes in multiple different designs to ensure a match for your personality. The Barista Cup branded products can also be used for tea, and who knows what else it may be able to do in the future!




Can I microwave, refrigerate or freeze the Barista products?


The Barista Cup ranges are not microwavable, and we do not recommend putting them in the refrigerator or freezer as this could cause damage to the products which we are not liable for. There is no need for doing so either - all of our products are made with their own insulation system to keep your coffee warmer for longer.




Can I fly with my Barista Cup product?


Yes, you can! As long as you remember to empty it out first!





 

Product Info

Is there a warranty on The Barista products?


The Barista Cup offers a one-year limited warranty on all products purchased from thebaristacup.com and authorised retailers with proof of purchase. This warranty covers any manufacturing defects that prevent the product from working or any surface blemishes affect the aesthetics of the product. To report a claim, please send an email to info@thebaristacup.com with proof of purchase, and reason for your claim with any supporting pictures. Please send a full-length photo of the front of the cup, and the claimed damage or defective area, if applicable. Depending on the defect, The Barista Cup reserves the right to request the product to be sent to our office to verify the claim. A self addressed shipping label will be provided by Us. In the event that The Barista Cup deems a replacement is necessary, we will replace the defective part or product with the same style and size. If that product is not available, the closest style will be sent out as a replacement. The Barista Cup’s one-year limited warranty does not cover any issues due to improper handling, normal wear and tear, or loss / theft of the product.




Return a product


You have 30 days from the date of the original purchase to request a return. If you would like to return a product for a full refund you must ensure that the product has not been used and has all of its original packaging. Please email a request to info@thebaristacup.com with the word 'Return' followed by your original order number in the subject heading. The Barista Cup will cover the shipping fees for the return of any faulty or defective items.





 

Cleaning & Caution

How do I clean my Barista Cup product?


We recommend hand washing The Barista Spirit range regularly with warm water and soap before the first use and after each subsequent use. Avoid using abrasives and chemicals on the products. Dry and store with the lid off. Avoid submerging your Barista Spirit in water for long periods of time as this will interfere with the vacuum seal.




What should I be aware of while using and taking care of my Barista Cup?


Only use The Barista Cup’s products for their intended purposes. Always empty contents from The Barista Cup’s main body prior to removing the coffee collector or fruit infuser base to avoid spills. Do not place in a microwave or freezer. Do not overfill, as this can cause leakages and burn the user. Do not handle if hot liquid is leaking. Do not shake if filled. To prevent spills and leaking, ensure that the lid is correctly screwed on and fully tightened. The Barista Cup’s products are not intended for the long-term storage of liquids. Do not point your Barista Cup at anyone when opening. The Barista Spirit is not enclosed and may spill if not handled with care. Hot beverages can cause serious injury, so remember to exercise caution when using. Misuse of The Barista Cup’s products may result in injury, as well as cause premature wear and tear. Do not use any bleach, chlorine, hard abrasive and/or harsh chemicals when washing as this could cause damage.





 

Shipping

Is there a warranty on The Barista products?


The Barista Cup offers a one-year limited warranty on all products purchased from thebaristacup.com and authorised retailers with proof of purchase. This warranty covers any manufacturing defects that prevent the product from working or any surface blemishes affect the aesthetics of the product. To report a claim, please send an email to info@thebaristacup.com with proof of purchase, and reason for your claim with any supporting pictures. Please send a full-length photo of the front of the cup, and the claimed damage or defective area, if applicable. Depending on the defect, The Barista Cup reserves the right to request the product to be sent to our office to verify the claim. A self addressed shipping label will be provided by Us. In the event that The Barista Cup deems a replacement is necessary, we will replace the defective part or product with the same style and size. If that product is not available, the closest style will be sent out as a replacement. The Barista Cup’s one-year limited warranty does not cover any issues due to improper handling, normal wear and tear, or loss / theft of the product.




Return a product


You have 30 days from the date of the original purchase to request a return. If you would like to return a product for a full refund you must ensure that the product has not been used and has all of its original packaging. Please email a request to info@thebaristacup.com with the word 'Return' followed by your original order number in the subject heading. The Barista Cup will cover the shipping fees for the return of any faulty or defective items.





 

Return Policy

Is there a warranty on The Barista products?


The Barista Cup offers a one-year limited warranty on all products purchased from thebaristacup.com and authorised retailers with proof of purchase. This warranty covers any manufacturing defects that prevent the product from working or any surface blemishes affect the aesthetics of the product. To report a claim, please send an email to info@thebaristacup.com with proof of purchase, and reason for your claim with any supporting pictures. Please send a full-length photo of the front of the cup, and the claimed damage or defective area, if applicable. Depending on the defect, The Barista Cup reserves the right to request the product to be sent to our office to verify the claim. A self addressed shipping label will be provided by Us. In the event that The Barista Cup deems a replacement is necessary, we will replace the defective part or product with the same style and size. If that product is not available, the closest style will be sent out as a replacement. The Barista Cup’s one-year limited warranty does not cover any issues due to improper handling, normal wear and tear, or loss / theft of the product.




Return a product


You have 30 days from the date of the original purchase to request a return. If you would like to return a product for a full refund you must ensure that the product has not been used and has all of its original packaging. Please email a request to info@thebaristacup.com with the word 'Return' followed by your original order number in the subject heading. The Barista Cup will cover the shipping fees for the return of any faulty or defective items.





 

Privacy Policy

How does it work?


Our trademarked innovative design brings the world closer to a better tasting coffee in an instant. With years of research to perfect the science of coffee brewing, our invention only needs 8g of ground coffee to get the best results, no extra equipment needed. Simply pour hot water into your Barista Cup and add your blend of ground coffee, then add milk and sugar to taste. As the grounds release their flavours, they’ll sink through the coffee channel where they’ll stay trapped, and cease the brewing process, so that you are left with only the best part of the coffee. The ultra-fine mesh used in our products will stop any coffee grounds from ruining the texture, leaving you with a cup of deliciously smooth coffee. Single-Use Barista Cup Our double-walled, disposable paper cups are recyclable, simply follow the above instructions and pop the integrated filter lid on to enjoy coffee at its finest. Barista Spirit Our first release of reusable cups! The Barista Spirit is made from food-grade, BPA-free plastic and are also recyclable*, making it even easier to become eco-friendly in life. Just make sure that the coffee collector is correctly screwed on before following the procedures above, and that the lid is securely tightened to avoid spills. The Barista Spirit features a splash-proof lid, which also keeps your coffee warmer for longer. Please ensure that the coffee collector base is correctly screwed on before making your coffee and that the lid is securely tightened to avoid spills. *Clean product before recycling. Integrated filter lid may not be recyclable in certain areas, please check with your local/international council.




What can I use the products for?


Although we have our own brand of fresh ground coffee, The Barista Cup’s branded products can be used with any blend of ground coffee. Just had a Guatemalan arabica and fancy a Costa Rican? With our reusable range, it’s a dream come true. Check out below for some of the important features of each of our products. The Single-Use Cup Our disposable cup is for single use only, the perfect product to serve at events, or even within the office. Everyone can have the coffee blend they desire without affecting anyone else’s coffee. The Spirit Our plastic range, for those who have coffee flowing in their veins, and their spirit themselves! The Spirit is an excellent choice when you’re on your morning commute to college or work, as well as for your daily dose of coffee at your desk. Its splash-proof design makes a handy life-saver when you’re working on your last minute dissertation. The Spirit holds up to 350ml/12 fl oz of luscious coffee and comes in multiple different designs to ensure a match for your personality. The Barista Cup branded products can also be used for tea, and who knows what else it may be able to do in the future!




Can I microwave, refrigerate or freeze the Barista products?


The Barista Cup ranges are not microwavable, and we do not recommend putting them in the refrigerator or freezer as this could cause damage to the products which we are not liable for. There is no need for doing so either - all of our products are made with their own insulation system to keep your coffee warmer for longer.




Can I fly with my Barista Cup product?


Yes, you can! As long as you remember to empty it out first!





 

Terms & Conditions

This website is operated by The Barista Cup...


Welcome to The Barista Cup

These terms and conditions outline the rules and regulations for the use of The Barista Cup's Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use The Barista Cup's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By using The Barista Cup's website you consent to the use of cookies in accordance with The Barista Cup’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Unless otherwise stated, The Barista Cup and/or it’s licensors own the intellectual property rights for all material on The Barista Cup. All intellectual property rights are reserved. You may view and/or print pages from http://www.thebaristacup.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from http://www.thebaristacup.com
  2. Sell, rent or sub-license material from http://www.thebaristacup.com
  3. Reproduce, duplicate or copy material from http://www.thebaristacup.com

Redistribute content from The Barista Cup (unless content is specifically made for redistribution).

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses;
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses;
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@thebaristacup.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of The Barista Cup’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.





 

Environmental

How does it work?


Our trademarked innovative design brings the world closer to a better tasting coffee in an instant. With years of research to perfect the science of coffee brewing, our invention only needs 8g of ground coffee to get the best results, no extra equipment needed. Simply pour hot water into your Barista Cup and add your blend of ground coffee, then add milk and sugar to taste. As the grounds release their flavours, they’ll sink through the coffee channel where they’ll stay trapped, and cease the brewing process, so that you are left with only the best part of the coffee. The ultra-fine mesh used in our products will stop any coffee grounds from ruining the texture, leaving you with a cup of deliciously smooth coffee. Single-Use Barista Cup Our double-walled, disposable paper cups are recyclable, simply follow the above instructions and pop the integrated filter lid on to enjoy coffee at its finest. Barista Spirit Our first release of reusable cups! The Barista Spirit is made from food-grade, BPA-free plastic and are also recyclable*, making it even easier to become eco-friendly in life. Just make sure that the coffee collector is correctly screwed on before following the procedures above, and that the lid is securely tightened to avoid spills. The Barista Spirit features a splash-proof lid, which also keeps your coffee warmer for longer. Please ensure that the coffee collector base is correctly screwed on before making your coffee and that the lid is securely tightened to avoid spills. *Clean product before recycling. Integrated filter lid may not be recyclable in certain areas, please check with your local/international council.




What can I use the products for?


Although we have our own brand of fresh ground coffee, The Barista Cup’s branded products can be used with any blend of ground coffee. Just had a Guatemalan arabica and fancy a Costa Rican? With our reusable range, it’s a dream come true. Check out below for some of the important features of each of our products. The Single-Use Cup Our disposable cup is for single use only, the perfect product to serve at events, or even within the office. Everyone can have the coffee blend they desire without affecting anyone else’s coffee. The Spirit Our plastic range, for those who have coffee flowing in their veins, and their spirit themselves! The Spirit is an excellent choice when you’re on your morning commute to college or work, as well as for your daily dose of coffee at your desk. Its splash-proof design makes a handy life-saver when you’re working on your last minute dissertation. The Spirit holds up to 350ml/12 fl oz of luscious coffee and comes in multiple different designs to ensure a match for your personality. The Barista Cup branded products can also be used for tea, and who knows what else it may be able to do in the future!




Can I microwave, refrigerate or freeze the Barista products?


The Barista Cup ranges are not microwavable, and we do not recommend putting them in the refrigerator or freezer as this could cause damage to the products which we are not liable for. There is no need for doing so either - all of our products are made with their own insulation system to keep your coffee warmer for longer.




Can I fly with my Barista Cup product?


Yes, you can! As long as you remember to empty it out first!





 

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