Frequently Asked Questions

Find answers to your questions, and feel free to share your suggestions with us.

Product Functionality

How does it work?


Our trademarked innovative design brings the world closer to a better tasting coffee in an instant. With years of research to perfect the science of coffee brewing, our invention only needs 8g of ground coffee to get the best results, no extra equipment needed. Simply pour hot water into your Barista Cup and add your blend of ground coffee, then add milk and sugar to taste. As the grounds release their flavours, they’ll sink through the coffee channel where they’ll stay trapped, and cease the brewing process, so that you are left with only the best part of the coffee. The ultra-fine mesh used in our products will stop any coffee grounds from ruining the texture, leaving you with a cup of deliciously smooth coffee. Single-Use Barista Cup Our double-walled, disposable paper cups are recyclable, simply follow the above instructions and pop the integrated filter lid on to enjoy coffee at its finest. Barista Spirit Our first release of reusable cups! The Barista Spirit is made from food-grade, BPA-free plastic and are also recyclable*, making it even easier to become eco-friendly in life. Just make sure that the coffee collector is correctly screwed on before following the procedures above, and that the lid is securely tightened to avoid spills. The Barista Spirit features a splash-proof lid, which also keeps your coffee warmer for longer. Please ensure that the coffee collector base is correctly screwed on before making your coffee and that the lid is securely tightened to avoid spills. *Clean product before recycling. Integrated filter lid may not be recyclable in certain areas, please check with your local/international council.




What can I use the products for?


Although we have our own brand of fresh ground coffee, The Barista Cup’s branded products can be used with any blend of ground coffee. Just had a Guatemalan arabica and fancy a Costa Rican? With our reusable range, it’s a dream come true. Check out below for some of the important features of each of our products. The Single-Use Cup Our disposable cup is for single use only, the perfect product to serve at events, or even within the office. Everyone can have the coffee blend they desire without affecting anyone else’s coffee. The Spirit Our plastic range, for those who have coffee flowing in their veins, and their spirit themselves! The Spirit is an excellent choice when you’re on your morning commute to college or work, as well as for your daily dose of coffee at your desk. Its splash-proof design makes a handy life-saver when you’re working on your last minute dissertation. The Spirit holds up to 350ml/12 fl oz of luscious coffee and comes in multiple different designs to ensure a match for your personality. The Barista Cup branded products can also be used for tea, and who knows what else it may be able to do in the future!




Can I microwave, refrigerate or freeze the Barista products?


The Barista Cup ranges are not microwavable, and we do not recommend putting them in the refrigerator or freezer as this could cause damage to the products which we are not liable for. There is no need for doing so either - all of our products are made with their own insulation system to keep your coffee warmer for longer.




Can I fly with my Barista Cup product?


Yes, you can! As long as you remember to empty it out first!





 

Product Info

How does it work?


Our trademarked innovative design brings the world closer to a better tasting coffee in an instant. With years of research to perfect the science of coffee brewing, our invention only needs 8g of ground coffee to get the best results, no extra equipment needed. Simply pour hot water into your Barista Cup and add your blend of ground coffee, then add milk and sugar to taste. As the grounds release their flavours, they’ll sink through the coffee channel where they’ll stay trapped, and cease the brewing process, so that you are left with only the best part of the coffee. The ultra-fine mesh used in our products will stop any coffee grounds from ruining the texture, leaving you with a cup of deliciously smooth coffee. Single-Use Barista Cup Our double-walled, disposable paper cups are recyclable, simply follow the above instructions and pop the integrated filter lid on to enjoy coffee at its finest. Barista Spirit Our first release of reusable cups! The Barista Spirit is made from food-grade, BPA-free plastic and are also recyclable*, making it even easier to become eco-friendly in life. Just make sure that the coffee collector is correctly screwed on before following the procedures above, and that the lid is securely tightened to avoid spills. The Barista Spirit features a splash-proof lid, which also keeps your coffee warmer for longer. Please ensure that the coffee collector base is correctly screwed on before making your coffee and that the lid is securely tightened to avoid spills. *Clean product before recycling. Integrated filter lid may not be recyclable in certain areas, please check with your local/international council.




What can I use the products for?


Although we have our own brand of fresh ground coffee, The Barista Cup’s branded products can be used with any blend of ground coffee. Just had a Guatemalan arabica and fancy a Costa Rican? With our reusable range, it’s a dream come true. Check out below for some of the important features of each of our products. The Single-Use Cup Our disposable cup is for single use only, the perfect product to serve at events, or even within the office. Everyone can have the coffee blend they desire without affecting anyone else’s coffee. The Spirit Our plastic range, for those who have coffee flowing in their veins, and their spirit themselves! The Spirit is an excellent choice when you’re on your morning commute to college or work, as well as for your daily dose of coffee at your desk. Its splash-proof design makes a handy life-saver when you’re working on your last minute dissertation. The Spirit holds up to 350ml/12 fl oz of luscious coffee and comes in multiple different designs to ensure a match for your personality. The Barista Cup branded products can also be used for tea, and who knows what else it may be able to do in the future!




Can I microwave, refrigerate or freeze the Barista products?


The Barista Cup ranges are not microwavable, and we do not recommend putting them in the refrigerator or freezer as this could cause damage to the products which we are not liable for. There is no need for doing so either - all of our products are made with their own insulation system to keep your coffee warmer for longer.




Can I fly with my Barista Cup product?


Yes, you can! As long as you remember to empty it out first!





 

Cleaning & Caution

How do I clean my Barista Cup product?


We recommend hand washing The Barista Spirit range regularly with warm water and soap before the first use and after each subsequent use. Avoid using abrasives and chemicals on the products. Dry and store with the lid off. Avoid submerging your Barista Spirit in water for long periods of time as this will interfere with the vacuum seal.




What should I be aware of while using and taking care of my Barista Cup?


Only use The Barista Cup’s products for their intended purposes. Always empty contents from The Barista Cup’s main body prior to removing the coffee collector or fruit infuser base to avoid spills. Do not place in a microwave or freezer. Do not overfill, as this can cause leakages and burn the user. Do not handle if hot liquid is leaking. Do not shake if filled. To prevent spills and leaking, ensure that the lid is correctly screwed on and fully tightened. The Barista Cup’s products are not intended for the long-term storage of liquids. Do not point your Barista Cup at anyone when opening. The Barista Spirit is not enclosed and may spill if not handled with care. Hot beverages can cause serious injury, so remember to exercise caution when using. Misuse of The Barista Cup’s products may result in injury, as well as cause premature wear and tear. Do not use any bleach, chlorine, hard abrasive and/or harsh chemicals when washing as this could cause damage.





 

Shipping

The Barista Cup ("us", "we", or "our") operates the www.thebaristacup.com website (the "Service")...


This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.thebaristacup.com Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected - Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
Usage Data We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
  1. Session Cookies.
    We use Session Cookies to operate our Service.
  1. Preference Cookies.
    We use Preference Cookies to remember your preferences and various settings.
  1. Security Cookies.
    We use Security Cookies for security purposes.
Use of Data The Barista Cup uses the collected data for various purposes: To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Barista Cup will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure Of Data - Legal Requirements The Barista Cup may disclose your Personal Data in the good faith belief that such action is necessary to:
  1. To comply with a legal obligation
  1. To protect and defend the rights or property of The Barista Cup
  1. To prevent or investigate possible wrongdoing in connection with the Service
  1. To protect the personal safety of users of the Service or the public
  1. To protect against legal liability
Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children's Privacy Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us: By email: info@thebaristacup.com By visiting this page on our website: https://www.thebaristacup.com/faq Last updated: December 17, 2018





 

Return Policy

How do I clean my Barista Cup product?


We recommend hand washing The Barista Spirit range regularly with warm water and soap before the first use and after each subsequent use. Avoid using abrasives and chemicals on the products. Dry and store with the lid off. Avoid submerging your Barista Spirit in water for long periods of time as this will interfere with the vacuum seal.




What should I be aware of while using and taking care of my Barista Cup?


Only use The Barista Cup’s products for their intended purposes. Always empty contents from The Barista Cup’s main body prior to removing the coffee collector or fruit infuser base to avoid spills. Do not place in a microwave or freezer. Do not overfill, as this can cause leakages and burn the user. Do not handle if hot liquid is leaking. Do not shake if filled. To prevent spills and leaking, ensure that the lid is correctly screwed on and fully tightened. The Barista Cup’s products are not intended for the long-term storage of liquids. Do not point your Barista Cup at anyone when opening. The Barista Spirit is not enclosed and may spill if not handled with care. Hot beverages can cause serious injury, so remember to exercise caution when using. Misuse of The Barista Cup’s products may result in injury, as well as cause premature wear and tear. Do not use any bleach, chlorine, hard abrasive and/or harsh chemicals when washing as this could cause damage.





 

Privacy Policy

The Barista Cup ("us", "we", or "our") operates the www.thebaristacup.com website (the "Service")...


This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.thebaristacup.com Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected - Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
Usage Data We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
  1. Session Cookies.
    We use Session Cookies to operate our Service.
  1. Preference Cookies.
    We use Preference Cookies to remember your preferences and various settings.
  1. Security Cookies.
    We use Security Cookies for security purposes.
Use of Data The Barista Cup uses the collected data for various purposes: To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Barista Cup will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure Of Data - Legal Requirements The Barista Cup may disclose your Personal Data in the good faith belief that such action is necessary to:
  1. To comply with a legal obligation
  1. To protect and defend the rights or property of The Barista Cup
  1. To prevent or investigate possible wrongdoing in connection with the Service
  1. To protect the personal safety of users of the Service or the public
  1. To protect against legal liability
Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children's Privacy Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us: By email: info@thebaristacup.com By visiting this page on our website: https://www.thebaristacup.com/faq Last updated: December 17, 2018





 

Terms & Conditions

How does it work?


Our trademarked innovative design brings the world closer to a better tasting coffee in an instant. With years of research to perfect the science of coffee brewing, our invention only needs 8g of ground coffee to get the best results, no extra equipment needed. Simply pour hot water into your Barista Cup and add your blend of ground coffee, then add milk and sugar to taste. As the grounds release their flavours, they’ll sink through the coffee channel where they’ll stay trapped, and cease the brewing process, so that you are left with only the best part of the coffee. The ultra-fine mesh used in our products will stop any coffee grounds from ruining the texture, leaving you with a cup of deliciously smooth coffee. Single-Use Barista Cup Our double-walled, disposable paper cups are recyclable, simply follow the above instructions and pop the integrated filter lid on to enjoy coffee at its finest. Barista Spirit Our first release of reusable cups! The Barista Spirit is made from food-grade, BPA-free plastic and are also recyclable*, making it even easier to become eco-friendly in life. Just make sure that the coffee collector is correctly screwed on before following the procedures above, and that the lid is securely tightened to avoid spills. The Barista Spirit features a splash-proof lid, which also keeps your coffee warmer for longer. Please ensure that the coffee collector base is correctly screwed on before making your coffee and that the lid is securely tightened to avoid spills. *Clean product before recycling. Integrated filter lid may not be recyclable in certain areas, please check with your local/international council.




What can I use the products for?


Although we have our own brand of fresh ground coffee, The Barista Cup’s branded products can be used with any blend of ground coffee. Just had a Guatemalan arabica and fancy a Costa Rican? With our reusable range, it’s a dream come true. Check out below for some of the important features of each of our products. The Single-Use Cup Our disposable cup is for single use only, the perfect product to serve at events, or even within the office. Everyone can have the coffee blend they desire without affecting anyone else’s coffee. The Spirit Our plastic range, for those who have coffee flowing in their veins, and their spirit themselves! The Spirit is an excellent choice when you’re on your morning commute to college or work, as well as for your daily dose of coffee at your desk. Its splash-proof design makes a handy life-saver when you’re working on your last minute dissertation. The Spirit holds up to 350ml/12 fl oz of luscious coffee and comes in multiple different designs to ensure a match for your personality. The Barista Cup branded products can also be used for tea, and who knows what else it may be able to do in the future!




Can I microwave, refrigerate or freeze the Barista products?


The Barista Cup ranges are not microwavable, and we do not recommend putting them in the refrigerator or freezer as this could cause damage to the products which we are not liable for. There is no need for doing so either - all of our products are made with their own insulation system to keep your coffee warmer for longer.




Can I fly with my Barista Cup product?


Yes, you can! As long as you remember to empty it out first!





 

Environmental

How does my purchase of The Barista Cup products help the environment?


All of our products encourage the use of less coffee but still maintain or even enhance the taste! By using fewer coffee grounds per cup, fewer coffee plants are needed, which means less deforestation for the need of coffee farms! Visit our Story page for more details and to watch our video on The Barista Cup and the environment.




Can I recycle my Barista Cup?


Yes, all of our products are recyclable! Just be sure to empty out the contents, and check with your local authority to see if they will accept our integrated filter lids.




How did The Barista Cup come to be what it is?


The Barista Cup company came about with the question of “how can we help prevent deforestation?” Visit our Story page to read the full article on how The Barista Cup came to be!





 

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